PERFORMANCE ADVANTAGE SOLUTIONS
Organizational Development & Training Consulting
YOUR ORGANIZATIONAL CULTURE IS YOUR "TRUTH"... YOUR COMPETITIVE ADVANTAGE IS ACHIEVED BY OPTIMIZING YOUR PERFORMANCE CULTURE!
OUTCOME BASED & PARTICIPANT CENTERED TRAINING
Leading Human Performance Improvement (HPI) Initiatives
Will provide leaders with a priceless tool to effectively & efficiently enhance performance as you:
Examine the HPI process
Identify the benefits of addressing root causes versus symptoms for gaps in performance
Explore internal and external barriers to optimizing performance
Create an action plan for enhancing performance levels
Creating Engaging Organizational Cultures / Your Intended Truth
By attending Creating High Performance Cultures / Truth, formal & informal leaders will:
Evaluate your current organizational Culture / Truth & the gaps between this reality & the one you desire
Examine roles of leaders in creating & sustaining healthy Cultures/ Truth
Determine how cultures can attract or repel, engage or disengage & retain or lose the best talent
Identify cultural drivers needed for you to maintain your competitive advantage
Creating Service Cultures
Creating Service Cultures is designed for those working to exceed customer expectations by:
Assessing how “work really gets done around here”
Identifying the unique needs of those served (internal & external customers) by various departments
Determining what behaviors & processes are critical to support these needs
Create a blueprint to enhance departmental service cultures
Be Your Best
Be Your Best participants will develop an action plan to increase effectiveness in the following competencies:
Identifying intrinsic motivators
Developing specific examples of “doing the right thing the right way”
Exploring strengths & resilience skills
Assessing your value & contribution levels
Creating Exceptional Experiences
Creating Exceptional Experience is designed to give participants the opportunity to:
Examine the behaviors critical to the exceptional service delivery process
Assess current customer service delivery levels
Describe the impact of each behavior critical in their specific role
Practice these behaviors & create an action plan to ensure exceptional experiences
Terms of Engagement
Terms of Engagement will involve taking the time required to develop a common awareness as intact work teams:
Determine the impact of teamwork on workplace performance
Identify the behaviors that promote effective interpersonal interactions
Create agreed upon terms of engagement
Develop an assessment & accountability strategy for teams